eFreshers.com

Experience:  0 - 3 Years

Location:Bengaluru/Bangalore

Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role: Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Process: Technical Support / Sales/ Customer care (Voice process)

Shift: US Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%)

PG with 1+yrs of call centre experience

Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

 
Job Description

*    Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
    * Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
    * Escalate problems when unable to resolve customer issues.
    * Log and sufficiently document all contacts with customers in designated tools.
    * Identify and provide input on unique or recurring customer problems.
    * Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Keywords: tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT

Company Profile

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details


 

Company Name: Dell International Services

Website: http://www.dell.com

Executive Name: Subin Sundar

Address:

Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036

Telephone: 9845264904

Reference ID: Technical Support