eFreshers.com

BPO Jobs for Freshers at Dell

Experience: 0 - 3 Years

Location: Bengaluru/Bangalore

Education:
UG - Any Graduate - Any Specialization,Graduation Not Required  
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Job Description:


    * Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
    * Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
    * Escalate problems when unable to resolve customer issues.
    * Log and sufficiently document all contacts with customers in designated tools.
    * Identify and provide input on unique or recurring customer problems.
    * Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired Candidate Profile

Process: Technical Support / (Voice process)

Shift: Day Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%)

PG with 1+yrs of call centre experience

Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details

Company Name: Dell International Services

Website: http://www.dell.com

Executive Name: Subin Sundar

Address: Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036


Telephone: 9845264904

Keywords: tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT

Reference ID: Technical Support