eFreshers.com

HSBC Global Resourcing Centres form a vital link to one of the world’s largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC’s business lines – making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionals

Designation:
Customer Service Executive (French Operations)

Job Description:
Job Description Provide information to customers.

Process payments as per customers instructions.

Process account opening for customers.

Ensure that each call / work is completed in accordance with established procedures and standards.

Produce MI as required.

Identify and escalate potential showstoppers.

Support achievement of team objectives.

Foster development of co-workers.

Contribute to the creation of a supportive work environment driven by people centric values.

Satisfy internal and external customers.

To maintain HSBC’s internal control standards.

To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.

To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.

Skills Required Ability to read & write in French.

Ability to speak and understand English fluently.

Ability to write business letters and reports.

Good listening skills.

Ability to learn quickly, retain and transfer knowledge appropriately.

Ability to understand and interpret numeric data.

Ability to type quickly and accurately and process data using a computer, keyboard and mouse.

Flexibility to work in shifts.

Ability to build rapport with and relate to a wider range of people

Ability to maintain focus while working with voluminous data

Ability to multi-task

Capability to work under stress

 

Desired Profile:
Academic Qualifications10+2 / Graduate in any discipline

Higher qualification not a bar provided aspirations are commensurate with the position

Years of Experience :Work experience not essential.

Experience not a bar provided aspirations are commensurate with the position 

Experience: 0 - 5 Years

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location: Bengaluru/Bangalore

Keyword: french, language,customer support, CSR,CSE,CSO,ITES, BPO,

Contact: HR TEAM
HSBC Electronic Data Processing India Pvt Ltd


Website: http://www.hsbcglobalresourcing.com

How to Apply