eFreshers.com

NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the world�s first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the �anywhere, anytime� convenience that today�s consumers demand.


Help lead the way to the next generation of self-service technology by revolutionizing how consumers interact with businesses around the world.

Designation:
TIS Coordinator

Job Description:
TIS(Total Implementation Service) Coordinator is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS).It includes the necessary coordination & communication involves with customers, different vendors or within team members from site visit to handing over to customers with complete interior works & installation of deliverables. The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager. He will be handling the total site, Will help in installing the ATM machines. Key Areas of Responsibility Site Implementation & Vendor Management Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without followup from HQ) Developing new Regional Contractors (Build capacity of Contractors to deliver 2 times more than target. Develop more Regional players) Evaluation and review of the existing contractors periodically. Revenue (100% as per targets which will be communicated by TIS Head Partner/Contractor Management (Partner satisfaction, Training and education to partners etc. Quality Management (100% defect free sites ) Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner. Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered. Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures. Customer Relations/Customer Satisfaction

Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.

Communicates to all levels - Customer/Team Memebers/Territory Manager/TIS Co-ordinators, throughout the entire service activity.

Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services

Assists or delivers the following customer services:

Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.

Respond and initiate immediate actions for calls received for any site related issues. Asset Management

Responsible for all NCR assets that will be used in the delivery of customer services (i.e. drawing & manuals,tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Reporting

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required

Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation

Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Scope

Productivity based on work volume or >90%

No of sites completed/Quarter based on work volume or >12.

Avg.site completion with Handover 26 Days

Site Audited 100 %

First visit Site Quality Certification >90 %

No of Appreciation letter from Customer >2 per month

Difference in Billed and Verified by Bank Official-Zero Physical Environment

May require prolonged and extensive travel.

May require bending/squatting, walking/standing /sitting for prolonged periods.

Exposure to enclosed spaces, dust, drafts, and damp areas.

Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Technical Skills:

Personal computer skills.

Should know Autocad

MS Office

Desired Profile:
TIS (Total Implementation Service )Coordinator is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS).

Experience: 0 - 2 Years

Industry Type: Construction/ Engineering/Cement/Metals

Functional Area: Architecture, Interior Design

Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location: Mumbai, Mumbai Suburbs

Keyword: Interior Designer

Contact: Shipra Sharma
NCR Corporation
5th Floor, Fairmount BLDG, High Street,
Hiranandani Business Park , Powaii
MUMBAI,Maharashtra,India 400001

Telephone: TIS (Total Implementation Service )Coordinator is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS).

Website: http://www.ncr.com

How to Apply