eFreshers.com

Great opportunity to be a part of NIIT family!

NIIT is hiring for Team Member-Managed Services. The support involves managing and coordinating training delivery activities with the delegates and vendors via Phone, Email and Chat (Blended Process/Backend). 

Roles and Responsibilities

• Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat

• Willing to work in 24*7 environment

• Provide the customer with resolutions / Training scheduling options

• Gather additional information about reported issue

• Perform detailed case analysis and document the case in the system and generate ticket

• Generate daily / weekly reports for the customer on Microsoft Excel

• Perform Training Management activities on the Learning Management Systems:

o Enrollment activities

o Class scheduling

o Class cancellation / rescheduling

o Evaluate Class profitability

o Decision Making – Class Go no Go

o Class readiness – Coordinating with the vendor

o Communication to Delegates & Vendors

o Feedback Analysis

o Maintain Basic Financial Reports

Intrested Caivedidates can send their resumes on :- dhruva.9.trivedi@niit.com.

Not Disclosed by Recruiter

BPO, Call Centre, ITeS

ITES/BPO/KPO, Customer Service, Ops.

Back Office/Web/Transaction Processing

Associate/Senior. Associate -(NonTechnical)

Excellent communication communication skills, any graduate, blended process

(UG - Graduation Not Required, B.A, B.Arch, B.B.A, B.Com, B.Sc, BCA, BHM, Other Graduate) AND (PG - Any PG Course, Post Graduation Not Required)

• A Graduate (Degree) in the language specified from a recognized institute / University(BE/B.Tech not applicable)

• Excellent Written & Verbal communication skills in English

• Neutral Voice & Accent

• Attention to Details

• Good team player

• Good interpersonal skills

• Good to Excellent typing speed / skills

• Good documentation skills

Dhruva Trivedi

NIIT Ltd

NIIT Ltd A-24,Infocity Sector 34 Gurgaon. GURGAON,Haryana,India 122001

dhruva.9.trivedi@niit.com