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Freshers IT Job Opening at Nokia

Job Description:

Job Responsibilities: Provide Tier I support to Nokia's services/service lines in an 24 * 7 environment         (3 rotating shifts) ·          Monitoring resource boxes and monitoring tools ·          Receiving calls, first-line Customer liaison ·          Recording and tracking Incidents and complaints ·          Keeping Customers informed on request status and progress ·          Making an initial assessment of requests, attempting to resolve them       or refer them to someone who can, based on agreed service levels ·          Monitoring and escalation procedures relative to the appropriate SLA ·          Following up on pending escalations and open tickets ·          Managing the request life-cycle, including closure and verification ·          Monitoring resource boxes and monitoring tools ·          Receiving calls, first-line Customer liaison ·          Recording and tracking Incidents and complaints ·          Keeping Customers informed on request status and progress ·          Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels ·          Monitoring and escalation procedures relative to the appropriate SLA ·          Following up on pending escalations and open tickets ·          Managing the request life-cycle, including closure and verification ·          Communicating planned and short-term changes of service levels to Customers ·          Coordinating second-line and third-party support groups ·          Providing management information and recommendations for service improvement ·          Identifying Problems ·          Highlighting Customer training and education needs ·          Closing Incidents and confirmation with the Customer ·          Contribute to improvement initiatives to internal processes and work practices ·          Assist with planning activities and complete delegated tasks where appropriate Qualification                B.E/B. Tech or MCA/BSc Computer Science Experience                  0-1 years ·          Skill Requirement ·          Willing to work in 24 * 7 environment ·          Good Analytical & Problem Solving skills ·          Good debugging/Troubleshooting skills ·          Good knowledge of MS Office tools like Excel and PowerPoint is desirable ·          General IT awareness ·          Strong verbal & written Communication Skills ·          Good Interpersonal skills & Positive attitude ·          Team player with focus on customer care ·          Flexibility in work timing; approach and behavior

About Company:


Aditional Information

Experience: 0 - 1 years

Role:
Other Roles

Job Category:

Job Location: Bangalore

Key Skills: Strong written and verbal communication skills

Industry:

Posted On: 18th Nov 2009

Job Ref Code:

How to Apply:

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