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BPO Jobs for Freshers at Xchanging

Job Description:

Operations 1.     Perform day to day case processing and adhere to process SLA (Service Level Agreement)  in terms of production, productivity, quality and TAT ·         Production: Achieving the set target numbers as set by supervisor. ·         Productivity: Achieving the set target within specified time limits as set by supervisor ·         Quality: Achieving the accuracy level as per the SLA guidelines. ·         TAT: Adhering to turn around time for each case as per SLA guideline. 2.     Adhere to process related training manuals. 3.     Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual 4.     Update individual production, Query logs and any other process related logs. 5.     Communicate with Client using verbal and/or written mode. 6.     Ensure all Soft skills related trainings are completed and qualifying criteria met. 7.     Get cross trained on at least one additional process from any other LOB/Division/Business Units Administration 1.     Update timesheets on a daily basis; update leave applications, where applicable 2.     Adherence to Organizational Quality and ISMS policy 3.     Adherence to HR policies 4.     Adherence to guidelines on customer interface, telephones and email etiquettes while interacting with Clients and Internal/ External parties 5.     Ensure all Organizational Trainings and Program are attended and qualifying criteria are met   1st Class Graduate freshers or Candidate with less than 2 years of experience are eligible to apply for the above mentioned position. MBA Fresher not eligible.     Interested candidates are requested to contact us @ 080-30540000 Extension : 1077

About Company:

Xchanging is a fast growing, international, pure-play BPO company delivering complex business processing to blue-chip customers. Operating customers' non-core functions is Xchanging's core business, delivering its services through a balance of on-shore and off-shore operations. Xchanging offers a full suite of BPO services including large scale partnering, outsourcing, software products and solutions, straight through processing and business support.

At the heart of Xchanging's business strategy is a unique partnering approach. Xchanging takes over a customer's back office and creates a jointly owned business with its customer called an 'Enterprise Partnership'. Enterprise Partnerships provide Xchanging with scalable platforms with which it can also offer its services to other customers.

Xchanging has over 3800 employees operating in seven countries and services blue-chip customers in 34 countries, with a focus on UK and Continental Europe.

Xchanging in India, registered as Xchanging Technology Services (India) Pvt. Ltd., is a key element of the technology and global delivery arm of Xchanging. It provides strategic IT solutions as well as business processing services to global customers. It has two primary areas of operation: Insurance Software - developing state-of-the-art technology solutions and Business Processing Services - providing world class business processing services for some of the best known brands in the world.

With a dedicated workforce of over 470 people, Xchanging India is a centre of excellence - be it in technology development with its highly skilled technology talent pool - or business processing services - with a capable team of domain experts.

Xchanging in India has been assessed at SEI-CMMI Level 5, as well as being an ISO 9001:2000 certified company. The aim for 2007 is ISO 27001 (formerly BS7799) standard certification. Maintaining customer satisfaction is the primary goal and the Quality Management System (QMS) of Xchanging incorporates global best practice to set the highest standards of delivery that can be achieved in the most cost-efficient and effective manner.

The company ethos is based on building long-term business relationships with its customers. This is achieved by maintaining the highest quality of service and visible accountability in delivering the promised value.

Xchanging solutions are deployed internationally to support customers' back-office operations. Developing and supporting products for the range of customers and markets in which Xchanging operates requires accurate technical knowledge and expertise. That is what makes Xchanging clearly stand out from the rest. It is a company built on the energy, talent and potential that each employee brings to the organization. In addition, Xchanging believes in developing the potential of each employee through focussed training programmes on and off the job.

Specialized IT Services
A large pool of software professionals enables Xchanging to offer expertise in technologies such as:

- Microsoft Technologies
- Java Technologies
- Oracle Technologies
- Databases - DB2, Oracle, SQL Server
- UNIX Administration

Through the above, the IT services available to our customers include:

- Handling complete software lifecycles
- Project Management
- Planning
- Monitoring and control
- Business and functional analysis
- Business Specifications
- Functional Specifications
- Application Design
- Application Architecture Design
- Technical Specifications
- Application Build
- Programming & Unit Testing
- Testing
- System Testing
- Performance Testing
- Scalability Testing
- Security Testing
- Issue Analysis & Resolution
- Application Support
- Problem Resolution
- User Support
- Help Desk
- Documentation
- User Documentation
- Release Documentation
- Technical Documentation

Processes and Methodologies

- Well defined development processes and methodologies to deliver quality applications
- Work progresses on 'end to end' Application Development and Support processes to manage the hand offs between teams and across management boundaries in different physical locations around the world
- ISO 9001:2000 Quality Management System
- CMMI L5 compliance processes
- Elaborate Metrics system
- Improvement councils - Technology, Defect prevention, Metrics
- Prince-2 Project Management methodology

Technology Products
- GENIUS - integrated and complete insurance solution for general lines (P&C)
- Brokasure - comprehensive solution for wholesale broking organizations
- IRIS - international insurance and reinsurance solution
- ELGAR - international reinsurance recovery and credit control solution
- Tracker - for workflow management
- People portal for supporting self-service HR capabilities
- Sourcing portal for procurement services
- A series of point solutions for securities processing

The technologies worked on include- C#, .Net, Java, SAP, Oracle, VB, AS 400, RPG/ILE, Synon, ASP and SQL.

Technology Services is adept at utilizing its resources and excellent delivery capabilities to provide IT solutions that help customers compete more effectively. Its unique IT capabilities and rigorous software development life cycle help in defining winning strategies and easily and systematically implementing them. With its distinctive blend of people, processes, culture and IT capabilities, Technology Services provides best of breed solutions to Xchanging and its customers, giving them the competitive edge they need in their market place.




Aditional Information

Experience: 0 - 2 years

Role:
Customer Service Executive (Non-voice)

Job Category: Call Centre, BPO, Customer Service

Job Location: Bangalore

Key Skills: insurance,claims

Industry:

Posted On: 20th Nov 2009

Job Ref Code: X A1

How to Apply:

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